Occasionally you may want to return items, laid out below are clear instructions on when this is possible and how to achieve this.
All items must be returned within 14 days, refunds will be on item price only. We do not accept returns or exchanges after the 14 day period.
Return postage must be covered by the buyer, we do not offer a free return service.
All returned items must be in the original condition you received them in with packaging and tags, if they are not in the original conditions then the return will be refused and sent back to you.
Please put a note in the package indicating what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you are returning. If there is no information in the package we will not be able to process your return. You will be responsible for the shipping charges associated with sending the return back to us.
For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable.
All of our garments are scrutinized prior to dispatch but should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return. Tights in particular will not be accepted back for any reason unless unworn. You must notify us within 7 days of any faulty goods.
For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website (www.consumerdirect.gov.uk). We will replace any damaged item that is not received by you in good condition all you have to do is take a picture of the goods and email us outlining the issue with the product.
We will then confirm that you can return the goods and we will e-mail the details of how to return the items to us.
In the circumstance that your goods are faulty or damaged will provide an item in exchange for the damaged goods or a full refund on return of the item.
We will cover returns postage for faulty or damaged goods only. Please do not purchase your own return postage as we are unable to refund these costs, we will email a postage label across for you to print off and return the item.
NON DELIVERY OF PARCELS
In the unfortunate event that your parcel does not arrive after dispatch from us in the delivery time estimated at checkout please contact as soon as possible and a replacement will be sent out.
RETURNS PROCESSING TIME
Please take note that all returns take up to 28 working days (Monday-Friday) to process.
If you have any other questions about returns please feel free to contact us at email@example.com